During this unprecedented time of the COVID-19 pandemic, and because of the social/physical distancing requirements, Puzzle Assembly will be offering two options in which you can receive your order: it can be delivered directly to your residence (porch or similar) or you may pick it from Puzzle Assembly (contactless curb-side only). Unfortunately, at this time, we will not be taking any appointments, nor will we be delivering to apartment buildings (rental or condominiums).
Your health and safety are paramount...
We are currently closed to the public for browsing and appointments at our gallery-studio. Our stock of puzzles has not been handled by anyone other than the owner of
Puzzle Assembly. This also means that no one other than the owner will prepare and handle your order following all necessary safety and sanitizing protocols. Your puzzle(s) will be placed in a paper tote bag. If you order a framed/frameless puzzle, or a custom crafted frame, it will be wrapped in kraft paper for maximum protection :)
Puzzle Assembly asks for your cooperation and understanding during these difficult and challenging times. There could be a slight delay in the preparation of your order due to volume. Please use the "Contact Us" form to place your order by including the code(s) of the item(s) you wish to purchase. Orders will be filled in the order in which they are received. You will receive an order confirmation detailing your purchase and payment requirements.
All sales are final - no exchanges, no refunds.
For your payment, an "e-Transfer Request for Payment" will be sent to you via the e-mail you provided - please make sure it is correct. You will be given up to 5 days to make your payment. Your order will not be released until Puzzle Assembly has received your payment in full - no exceptions. If no payment is received after 5 days, your order will be cancelled and the item(s) returned to our inventory for resale.
Curbside pickup: upon your arrival, text your name and order number, e.g. Leafs #2021-001, to 416-458-6427. Please open your trunk or hatch and I will place your order directly into your vehicle. I will have gloves on and a mask to ensure your safety. Curbside pickup is open from 2pm to 7pm Monday to Friday, and from 9am to 6pm on Saturdays. We appreciate your patience and understanding during this time.
Keep safe, be well, and stay healthy...
Owner and Master Assembler